Below you’ll find answers to common questions about the MyChart patient portal.
How do I sign up for MyChart?
There are multiple options for how you can sign up for MyChart. Here are the options:
Once you have your activation code, you can complete the activation process to create your MyChart account.
What is an activation code?
Your activation code is the unique identifier you will use, along with other personal information, to log into MyChart for the first time. The first time you log in, you will click on the Create an Account link and follow the instructions to enter your activation code.
Is my activation code my username?
No, your activation code is not your MyChart username or password. You use the activation code only once to log into MyChart the first time. At that time, you will be asked to create your own unique MyChart username and password.
My activation code doesn't work.
If your activation code is not working, please contact the Patient Support Team at 856-246-4113 or complete the Request Help form in the Technical Assistance section at Virtua.org/MyChart. We cannot provide a new sign-up code via email or phone. You will need to submit a request for sign-up code in order to have a new code sent to you. Our goal is to protect your information as best as possible and we cannot validate your identity through email or over the phone. We understand this may be an inconvenience, but we hope you can appreciate our efforts to protect you and your health information.
The activation code will expire after 30 days. If your activation code has expired, please request a new activation code by visiting Virtua.org/MyChart and select the sign up online option using our third-party verification system through Experian, or downloading the PHR Sign-up Code Request Form.
What is two-step verification, and why do I need to use it?
Two-Step Verification is a feature added to make your information more secure. The two-step verification process requires you to use your normal login information (entering your MyChart username and password). Upon logging in, a validation code will be sent to the email address or mobile phone number on file at Virtua. When you receive the code, you will enter it when prompted in order to fully log in to MyChart.
If you are having trouble with the new two-step verification, please click to download our tip sheet, which will guide you through the process.
How do I choose my personal MyChart username and password?
The first time that you log in to MyChart, you will be prompted to create a login username and password. This is the username you will use every time you login into MyChart.
How can I update my personal information in MyChart?
Within your MyChart account, go to the Menu option and select Personal Information. From there, you can change your demographic information by clicking on the Edit button within that section. When finished, click Save Changes.
How can I update my email address in MyChart?
Within your MyChart account, go to the Menu option and select Personal Information form the drop down. Click on the Edit button in the Contact Information section and update your email address. When finished, click Save Changes.
What if I forgot my password?
If you have forgotten your password, click on the Forgot Password link on the login page. Enter your MyChart username and required information and click next. Select how you would like to receive your additional security verification code. If you select to receive your code by email, do not close the MyChart page. Once you receive your security verification code, enter the code and then you will be allowed to reset your password.
What if I forgot my MyChart username?
If you have forgotten your username, click on the Forgot Username link on the login page. Enter the required information to have your MyChart username sent to your email account.
Can I create my own password and change it when I want?
Yes, your password can be changed online at any time by going to the Menu option and select Security Settings. Please keep your password confidential and do not share it with anyone. If you believe that someone has found out your password, please change it.
How do I keep my password secure?
Some suggestions to keeping your password secure are: change your password regularly, don't write your password down or give it to anyone, don't use a solitary word in the dictionary, and don’t use your name.
I have found a third-party application that I would like to use to capture some of my health information and would also like to have this app connect with my MyChart account. Can I do this?
If you have found a third-party healthcare application (such as 1upHealth, MyFHR, MyLinks, etc) with which you would like to connect/link to your MyChart account so that you can capture or share some of your personal health information, you will need to sign-up for that app and then go through their process to connect your health data. Connecting to your health data typically involves searching for Virtua Health, then being redirected to the MyChart login-in screen for authentication. Once you have logged into your MyChart account through that application, you will need to allow it access to your health data in MyChart. If you have any issues with the connection setup, contact that app vendor.
When using MyChart, you may sometimes be linked to third party websites. Virtua is not responsible for the information or materials contained on any third party web sites, or on web sites that provide links to MyChart. Links from MyChart are provided for convenience only and are not intended as an endorsement by Virtua of the organization or individual operating the third party website or application, or a warranty of any type regarding either the third party website or application, or the information on the third party web site or application. Virtua shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, products or services available on or through such third party websites or applications. By accessing a third party website, you will be subject to the Terms and Conditions and Privacy Practices of the third party site.
Your MyChart account permits you to have third party applications integrate with your MyChart health information. MyChart contains tools to help you manage your permissions and authentication for any third party application to access and import your health information. These permissions are managed by you, and not by Virtua. You may revoke your permission for a third party application to access your health information in MyChart at any time by changing the permission settings, although this will not affect any health information released prior to the time of revocation. By utilizing a third party application, you and your health information will be subject to the Terms and Conditions and Privacy Practices of the third party application. When you give permission for a third party application to integrate with MyChart and access and/or import your health information contained in MyChart, you are authorizing Virtua to release your health information to that application. The health information that the application has access to will be determined by the third party application and/or you, but may include information of a more sensitive nature, including psychological or psychiatric impairment; drug abuse and/or alcoholism; tuberculosis; genetic testing; genetic information; genetic familial history; sexually transmitted diseases; AIDS and/or tests for infection with HIV. Once your health information is released from MyChart, it may no longer be protected by federal or state health care privacy laws, and may be subject to re-disclosure by the third party application.